14-Day Money-Back Guarantee - NO QUESTIONS ASKED
If, during the first fourteen (14) days following the Purchase date, You are not satisfied with the Software for any reason whatsoever (NO QUESTIONS ASKED) and notify us that You would like to cancel Your Purchase, we will issue a full refund of the Purchase price. For such purposes, the following do not constitute a Purchase that would entitle you to another refund right:
- upgrading an existing Purchase - whether you are upgrading within the same plan (for example, purchasing additional license activations), upgrading from one plan to another plan (for example, from a 'Starter' account to a 'Professional' account), or upgrading to a different billing cycle (for example, from 'monthly' to 'annual'); or
- purchasing a new additional license under a plan.
There are a few very limited cases (as specified in the EULA) in which Freemius will determine eligibility for refunds. Otherwise, eligibility for refunds are determined and governed exclusively by the Vendor and Vendor's refund policy, and so your ability to get a refund therefor depends on Vendor's cooperation. In any case, no refunds are given beyond the scope of the Vendor's refund policy, and nor are there any refunds available on renewal payments.
When the refund period starts
For a purchase made without a trial, the refund period is 14 days from the purchase date.
If you use a trial, the refund eligibility period begins on the first day of that trial, as specified in the Herodotus Pro EULA. The trial does not add a separate 14-day refund period.
How to request a refund
Send us your refund request before the applicable 14-day period expires. Open your customer dashboard and select Support. Include the email address used for your purchase or your order reference so we can locate the payment.
Identifying the purchase is all we need to process an eligible request. No questions asked. We will not ask you to justify your decision.
What happens next
We will process an eligible refund request promptly, cancel the associated subscription and license, and issue a full refund through Freemius. Any request for optional feedback will be separate from processing your refund.
Refunds are returned through the payment service used for the purchase. A card refund may take 5-10 business days to appear in your account, depending on your bank or payment provider.
Payment and purchase terms
Freemius, Inc. is the authorized reseller and merchant of record for Herodotus Pro purchases. The complete purchase and refund terms are available in the Herodotus Pro EULA.
This policy does not limit any mandatory consumer rights that apply to your purchase.
Last updated: October 28, 2026